Lean Service Operations

Journal of Operations Management 29 (2011) 422433 Contents lists available at ScienceDirect Journal of Operations Management journal homepage: www.elsevier.com/ commit/jom bunk serve operations: Re?ections and modern directions for dexterity intricacy in outpatient clinics Linda R. LaGanga ? Mental health Center of Denver, 4141 eastbound Dickenson Place, Denver, CO 80222, linked States article info Article taradiddle: Available online 10 December 2010 Keywords: tenuous process betterment Service operations Appointment computer programing Health care policy No-shows Overbooking abstract This ? eld look for in outpatient portion operations examines original numeric data on meshs and analyzes a lean process improvement project that was conducted to accession capacity to admit untried patients into a healthcare good of process operation system. Analysis of 1726 intake escorts for the year forward and the wide-eyed year following the lean project showed a 27% increase in service capacity to intake new patients and a 12% reduction in the no-show nourish as a result of the transformation of service processes achieved by the lean project.

This studys action research methodological analysis leverages the researchers involvement in redesigning a service system that greatly improved performance and light-emitting diode to re?ection on traditional operations management (OM) approaches to appointment scheduling. The study generates insights approximately effective alignment of resources, develops new strategies for service operations to oppose to no-shows, reveals time-related variables that hav e been overlooked in appointment scheduling ! research, and take exceptions traditional OM scheduling performance measures. We issue recommendations for effective and appropriate use of overbooking and light upon avenues for future research to continuously improve and increase the capacity of service operations. © 2010 Elsevier B.V. totally rights reserved. 1. Introduction Service operations face the continuing gainsay of matching consumer...If you want to get a full essay, dedicate it on our website: BestEssayCheap.com

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